FAQ

Q1: What is the total cost for one machine? Can the machine be customized? What is the process?

A: Our quotes are typically ex-factory prices, including: 1) the machine; 2) standard accessories; 3) wooden packing crates. For alternative pricing requests such as FOB or CIF terms, we will provide a detailed cost breakdown.

Q2: What is the production cycle and delivery time?

A: The production cycle for standard models is 7-15 business days after receiving the deposit. The specific time for delivery to your nearest port depends on your location and shipping schedule.

Q3: What is the warranty period? What does the warranty cover? How is after-sales technical support provided?

A: We offer a 1-year warranty covering defects caused by inherent equipment faults. Damage resulting from operational errors, natural disasters, unauthorized modifications, or use of non-genuine parts is excluded. We provide remote support via complimentary phone/email/video guidance and remote troubleshooting assistance.

Q4: What are the payment terms and methods?

A: Our standard payment terms are: 50% as advance payment; 50% balance paid before shipment. For long-term customers or large orders, we can discuss more flexible payment terms. Accepted payment methods include: T/T, L/C, etc.

Chencai Automation Equipment Technology Co., Ltd. was established in 2017, specializing in the R&D and sales of equipment including automatic dispensing machines, food decorating machines, silicone vulcanizing machines, PVC ovens, tunnel ovens, heat press molding machines, rubber heat transfer machines, rubber milling machines, silicone cutting machines, sandblasting machines, vacuum degassing machines, PVC raw material mixers, and hardware visual coloring machines.

We focuses on three core product systems: PVC product automated production lines; Silicone product automated production lines; Fully automatic food decorating machines.

With a team of over 100 employees and a factory spanning 3,000+ square meters, ChenCai Equipment has expanded its reach across multiple countries, serving over 1,200 clients.Addressing customer pain points such as “low production, high labor costs, and difficulty in controlling product precision,” we offer services including customized solutions, complimentary training, on-site commissioning, 24-hour online support, and a one-year warranty to help clients boost efficiency.

Moving forward, ChenCai will continue to increase R&D investment, expand into new markets, and strive to become a leading manufacturer of intelligent industrial machinery.